Refund policy

Product Return policy

We have a 14-day return policy, which means you have 2 weeks after receiving your item to request a return, exchange for another product, or store credit.

To be eligible for a return or exchange, your item must be in the same condition that you received it. The buyer is responsible for return shipping costs, unless the item arrives damaged or broken. Your refund, exchange or credit will be issued once the item arrives at our studio.

To request a return or exchange, please use the form found on the contact page. 

Event Cancellation & Refund Policy

Tickets are eligible for a full refund if cancellation is requested at least 48 hours prior to the event start time.

Cancellations made within 48 hours of the event start time are non-refundable and non-transferable to account credit. However, if you need to cancel within this 48-hour window and we are able to fill your spot, you will receive a full refund.

To request a cancellation or refund, please contact stacey@undercurrent-studio.com